Privacy Policy
Last updated: January 2025
1. Information We Collect
When you book a hike or contact us, we collect:
- Name and contact details (email, phone number)
- Booking information (hike selected, date, group size)
- Payment information (processed securely by YOCO — we do not store card details)
- Any health or fitness information you voluntarily provide to help us guide you safely
2. How We Use Your Information
- To confirm and manage your booking
- To send you pre-hike briefings and day-of communication
- To contact you about changes to your booking (weather, guide updates)
- To improve our services
We do not sell your information to third parties. We do not use your data for unsolicited marketing without your consent.
3. YOCO Payments
All payments are processed by YOCO. Mountain Goat Guides does not store payment card information. YOCO's privacy policy governs the handling of your payment data.
4. Data Retention
We retain booking records for up to 3 years for accounting and safety purposes. You may request deletion of your personal data at any time by contacting us.
5. Your Rights (POPIA)
Under South Africa's Protection of Personal Information Act (POPIA), you have the right to access, correct, or delete your personal information held by us. Contact us at info@mountaingoatguides.co.za to exercise these rights.
6. Cookies
This website uses minimal cookies for basic functionality. We do not use tracking cookies or advertising cookies.
Questions? Contact us.
